Terms of Service

01The seller

The website deficlothing-store.com (Défi Clothing Store) is operated by THKR Detailhandel B.V., a private limited company (B.V.) registered in the Netherlands. KvK number 91133483, VAT number NL865561667B01. Shop and return address: Hoogstraat 81a, 4251 CJ Werkendam, Netherlands. Registered office: 4254 GJ Sleeuwijk, Netherlands. Email support@deficlothing-store.com, phone +31 183 505 010. In these terms, “we” and “us” mean THKR Detailhandel B.V. and “you” means the customer.

02Who can order

Our website is intended for consumers aged 16 or over with a delivery address in the Netherlands. You do not need an account to order. You must give correct and complete details at checkout.

03Products and prices

We describe our products as accurately as possible. Colors can look slightly different depending on your screen. All prices are in euros (EUR) and include 21% Dutch VAT. Delivery costs €7.45 per order, VAT included, and is shown before you pay. No other costs are added at checkout.

If a price on the website is clearly wrong because of an obvious error (for example a typing mistake), we are not bound by it. We will contact you and you may choose to order at the correct price or cancel, with a full refund of anything you paid.

04How a contract is formed

The contract is formed when you complete checkout by clicking the order button, which makes clear that you must pay, and your payment is authorised. We then send you an order confirmation email with a summary of your order. Please keep it for your records. If a product is unexpectedly out of stock, we will tell you straight away and refund the amount paid for it within 14 days.

05Payment

Payment is made in advance at checkout by Visa, Mastercard, American Express or Discover, processed by Stripe. We do not charge payment fees. See our Payment Policy for details.

06Delivery

We deliver to addresses in the Netherlands with PostNL. Delivery normally takes 2–4 business days. The full delivery terms are in our Shipping Policy. The risk of loss or damage passes to you when the parcel is delivered to you. If we cannot deliver within 30 days, you may cancel the order and we refund everything you paid.

07Returns and right of withdrawal

You may return items within 30 days of delivery, which includes your 14-day statutory right of withdrawal. We pay for return shipping with PostNL, and returns can also be made in our shop. The full conditions and the model withdrawal form are in our Return & Refund Policy.

08Conformity and statutory warranty

Our products conform to the contract and to the characteristics you may reasonably expect for normal use (Article 7:17 of the Dutch Civil Code). If a product is faulty, you are entitled to repair, replacement or, in some cases, a price reduction or refund. You must tell us about a defect within a reasonable time after discovering it; reporting within two months is always on time. These statutory rights cannot be limited by these terms.

09Liability

We are liable for damage caused by a defect in our products or by our failure to perform the contract, as provided by law. We are not liable for damage caused by using a product contrary to its care instructions or for its intended use. Nothing in these terms excludes liability that cannot be excluded by law, such as liability for intent or gross negligence.

10Force majeure

We are not responsible for delays or failures caused by events outside our reasonable control, such as severe weather, strikes or disruption at the carrier. We will tell you as soon as possible and, if the delay is long, you may cancel the order with a full refund.

11Reviews

Our website links to our profile on Trustpilot. Reviews there are written by Trustpilot users and managed by Trustpilot under its own rules. We do not write, edit or select those reviews, and we do not check whether each reviewer bought from us.

12Intellectual property

The Défi name and logo, the website design, texts and images belong to THKR Detailhandel B.V. or are used with permission. You may not copy or use them for commercial purposes without our written consent.

13Complaints

If you have a complaint, contact us at support@deficlothing-store.com or +31 183 505 010, with a clear description and your order number. We confirm receipt within 2 business days and aim to give you a full answer within 14 days. If we cannot solve the complaint together, you may contact the Netherlands Authority for Consumers and Markets (ACM ConsuWijzer) for information, or bring the dispute before the competent Dutch court.

14Applicable law

These terms and every contract with us are governed by Dutch law. This does not take away the protection you have under mandatory consumer law. Disputes are brought before the competent court in the Netherlands.

15Changes to these terms

We may change these terms. The version that applies to your order is the version shown on the website when you placed it.

16Seller and contact information

This policy is issued by the seller below. Questions about it can be sent to us by email or phone during opening hours. We reply to emails within 1 business day.