Return & Refund Policy

01Return window

You have 30 days, starting on the day you (or someone you name, other than the carrier) receive the item, to tell us you want to return it. If an order arrives in several parcels, the period starts when you receive the last item. You then have 14 days from the day you notify us to send the item back or bring it to the shop.

Our 30-day return period includes, and extends, the 14-day statutory right of withdrawal for online purchases in the European Union (see section 9).

02Condition of returned items

Items must be returned unworn, unwashed and undamaged, with their original labels attached, and without odours such as perfume or smoke. You may handle and try on an item as you would in a shop to check its nature, characteristics and fit. If an item has been used beyond that, we may reduce the refund by the loss in value this caused, as Dutch law allows.

03Items that cannot be returned

All clothing sold on this website can be returned under this policy. There are no excluded products.

04How to return an item

Option 1: return with PostNL

1. Email support@deficlothing-store.com with your order number and the items you want to return. You can also use the model withdrawal form in section 9, but you do not have to.
2. We reply within 1 business day with a prepaid PostNL return label by email.
3. Pack the items securely, attach the label and drop the parcel at any PostNL point in the Netherlands. Keep the PostNL receipt as proof of shipment.

Option 2: return in the shop

1. Bring the item and your order number (for example on your phone) to our shop at Hoogstraat 81a, 4251 CJ Werkendam, Netherlands during opening hours: Tuesday to Friday 09:30–17:30, Saturday 09:30–17:00.
2. We check the item and confirm your refund on the spot.

05Return address

Returns go to: THKR Detailhandel B.V. (Défi Clothing Store), Hoogstraat 81a, 4251 CJ Werkendam, Netherlands. This is also our shop address. Please do not send returns to our registered office.

06Return shipping costs

Return shipping with PostNL costs you nothing when you use the prepaid label we send you. If you choose to send the parcel another way, for example with another carrier, we refund up to the cost of a PostNL parcel (€7.45). There is no restocking fee and no other deduction, apart from any reduction for loss in value described in section 2.

07Refunds

• What we refund: the price paid for the returned items. If you return a complete order within the 30-day period, we also refund the original delivery cost of €7.45.
• How: to the card you paid with, through Stripe. We do not refund in store credit or vouchers.
• When: within 14 days of the day you tell us you want to return the item. We may wait to send the refund until we have received the item or you have shown proof that you sent it, whichever comes first. Your bank may take a few extra business days to show the refund on your statement.

We email you when your refund has been sent.

08Exchanges

We do not hold items for exchange by post. To get a different size or style, return the item for a refund and place a new order. In our shop, you can exchange an item for another size of the same product, if that size is in stock.

09Statutory right of withdrawal (14 days)

Under Dutch and European consumer law, you may withdraw from an online purchase within 14 days of receiving the goods, without giving a reason. Our 30-day return period gives you more time than this. To withdraw, send us a clear statement (for example by email to support@deficlothing-store.com) or use the model form below. The consequences of withdrawal are described in sections 4 to 7.

10Faulty, damaged or incorrect items

Under Dutch law, the products you buy must conform to the contract: they must match their description and be fit for normal use. If an item is faulty, arrives damaged or is not what you ordered, contact us at support@deficlothing-store.com with your order number and, if possible, a photo. We pay for the return and offer repair, replacement or a refund, as the law provides. This applies after the 30-day return period as well. You have at least two years to report a defect that was present at delivery, and these statutory rights apply in addition to this policy.

11Seller and contact information

This policy is issued by the seller below. Questions about it can be sent to us by email or phone during opening hours. We reply to emails within 1 business day.