Last updated: October 24, 2026
This Shipping Policy explains how and where THKR Detailhandel B.V. (the seller behind Défi Clothing Store) delivers orders placed on deficlothing-store.com. Every order ships with PostNL for a flat €7.45 per order, VAT included, to addresses in the Netherlands.
01Where we deliver
We deliver to addresses in the Netherlands only, including the Wadden Islands. We do not deliver to other countries, to the Caribbean Netherlands (Bonaire, Sint Eustatius and Saba) or to freight forwarders. Checkout only accepts delivery addresses in the Netherlands.
All orders are packed and shipped from our shop at Hoogstraat 81a, 4251 CJ Werkendam, Netherlands. Because orders never leave the Netherlands, no customs duties or import taxes apply.
02Carrier and delivery cost
| Service | Cost per order | Delivery area |
|---|---|---|
| PostNL parcel, delivered to your home address | €7.45 (VAT included) | Netherlands |
The delivery cost is a flat amount per order, whatever the number of items. It is shown in your cart and at checkout before you pay. There is no minimum order value, and no other fees are added.
03Processing and delivery times
| Order cut-off time | 14:00 (Netherlands time). Orders paid before the cut-off on a business day count from that day; later orders count from the next business day. |
|---|---|
| Handling time | 1–2 business days to pack your order and hand it to PostNL |
| Business days | Tuesday to Saturday, excluding Dutch public holidays |
| Transit time (PostNL) | 1–2 business days. PostNL delivers Monday to Saturday. |
| Total delivery time | 2–4 business days from your order |
Delivery times are estimates. Busy periods such as the weeks before Sinterklaas and Christmas, severe weather or disruption at PostNL can cause delays. If your order will be delayed beyond these times, we will let you know by email. Under Dutch law, if an order has not been delivered within 30 days, you may cancel it and receive a full refund.
04Tracking your order
When we hand your order to PostNL, we email you the PostNL track-and-trace link. You can also check your order status on our Track Your Order page using your order number and email address. If no one is home, PostNL follows its standard process, which may include delivering to a neighbour or a nearby PostNL point. Details are shown in the PostNL track-and-trace.
05Delivery address
Please check your delivery address carefully at checkout. If you notice a mistake, contact us straight away. We can change the address until the parcel has been handed to PostNL. Each order ships as one parcel.
06Lost, late or damaged parcels
The risk of loss or damage stays with us until the parcel is delivered to you. If your parcel has not arrived within 2–4 business days, the tracking shows no movement, or the parcel arrives damaged, contact us at support@deficlothing-store.com. We will look into it with PostNL and send a replacement or give you a full refund, including the delivery cost, if the parcel is lost or the items are damaged.
07Collecting in the shop
We do not offer collection of online orders in the shop. You are welcome to visit the shop to buy in person during opening hours, and online orders can be returned there (see our Return & Refund Policy).
08Seller and contact information
This policy is issued by the seller below. Questions about it can be sent to us by email or phone during opening hours. We reply to emails within 1 business day.
| Store | Défi Clothing Store |
|---|---|
| Operated by | THKR Detailhandel B.V. |
| Legal form | Besloten Vennootschap (B.V.), private limited company |
| Shop and return address | Hoogstraat 81a, 4251 CJ Werkendam, Netherlands |
| Registered office | 4254 GJ Sleeuwijk, Netherlands |
| KvK number | 91133483 (Netherlands Chamber of Commerce) |
| VAT number (BTW) | NL865561667B01 |
| support@deficlothing-store.com | |
| Phone | +31 183 505 010 |
| Opening hours | Tuesday–Friday 09:30–17:30, Saturday 09:30–17:00, closed Sunday and Monday (Netherlands time) |